Last updated: September 19, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or holidays.

• During sales, promotions, or peak periods, processing may take additional time.

• Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable requirements will be stated on the promotion.

International Shipping

We may offer international shipping to selected countries. International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

Customs-related delays are outside our control.

Order Tracking

Once your order has shipped, you will receive tracking information by email or through your order confirmation.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or damaged, please contact us as soon as possible at sales@myfireshop.ca

For packages marked as delivered but not received, we recommend checking with household members, neighbors, and the shipping carrier first. We will work with you and the carrier to investigate the issue.

Changes to Your Order

If you need to change your shipping address or cancel an order, contact us as soon as possible at sales@myfireshop.ca

We cannot guarantee that changes or cancellations can be made once an order has entered processing or been shipped.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

Email:  sales@myfireshop.ca
Business Name: 1200 Aerowood Dr Unit 41 & 42, Mississauga, ON L4W 2S7